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Susan Cisco

Andrew, I appreciated your recent IMJ article on managing social data in SharePoint. I wanted to comment on your paragraph:

“One critical component that was apparent from researching this article is the need for some guidance from the records management community regarding the types of operations that need to be applied to social data and what exactly constitutes the copy of a record. Vendors, including Microsoft, can keep adding discrete functionality for managing social data, but they are shooting in the dark if they are not following best practices from the records management community.”

Note that ARMA International recently launched a standards committee to develop guidance on applying records management and information controls to social media:

Implications of Web-Based Technologies in Records Management

Susan Cisco, CRM

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